If you are in the field of business, you need to know how to create a happy workplace. Creating a good working environment is not just about creating a pleasant work environment for your employees; it’s also about creating a good customer experience. In fact, many studies show that a more pleasurable customer experience often results in increased sales and productivity. How do you create a happy workplace? Follow these tips.
Staff interaction. If your work involves interacting with other people, you have a chance to make your work more enjoyable every day. Having fun co-workers and fellow staff members makes the workplace atmosphere better. If you do not get along well with some people in your department, it is important that you work on this right away. The easiest way to be good at interacting with others is by taking an interest in the stories of the other members of your department or your team. It is always good to listen and try to figure out what other people are thinking.
A warm, welcoming environment. Although you want to make sure that you are friendly with each person you deal with, it does not hurt to have a friendly, welcoming office. When you are surrounded by friendly, outgoing staff, you will become more comfortable in your own skin; this will make you happier in the long run. Make sure that your receptionist greets you as you come in and leave the building; this will make you feel comfortable, too.
Clean, organized workstations. This may sound like a small detail, but it is actually very important. If your staff cannot easily find their items, they will be confused when they have to perform a task. For example, if there are so many papers stored in a closet that it takes your employees a half hour just to find the one page that tells them which is which, this can lead to confusion for your customers.
A fun work environment. If your employees seem to be doing their job without enjoyment, you may not be as productive as you could be. Ask your employees for their input on things. Do they like the coffee in the break area? Or the air conditioning in the summer?
In conclusion, creating a happy workplace is very important. Not only does it make employees happier, but it can also help you save money. If you are able to get more accomplished in less time, you will be able to give your clients a better service. Happy employees are going to stay with you longer, and happy customers are going to stay in your office longer.
This blog was written by Ingrid Lindberg, a customer service speaker and founder of Chief Customer. Her work has spanned the Fortune 500 – including Finance, Healthcare, CPG, Telco and Retail, working with companies to create differentiating customer experience strategies and cultures.